Refund policy

30-day returns and exchanges

You may request a return or exchange within 30 days of delivery.

Eligibility

To be eligible, the item must be unused, unworn and returned in its original condition and packaging, with proof of purchase. Items showing wear, damage caused after delivery or missing parts may not be accepted.

How to start a return or exchange

Contact SYNCRBAND before sending an item back. Include your order number, the item you want to return or exchange and the reason for the request. We will provide return instructions and the correct return address. Returns sent without prior authorization may not be accepted.

Wrong, damaged or defective items

If your order arrives damaged, defective or different from what you ordered, contact us promptly with your order number and clear photos. If the issue is confirmed, we will arrange an appropriate replacement, exchange or refund and cover the related return shipping where required.

Return shipping

For change-of-mind returns or sizing mistakes, the customer is responsible for return shipping. Original shipping charges are non-refundable unless the return results from our error or a confirmed defect.

Refunds

We will inspect the returned item and notify you of the decision. Approved refunds are issued to the original payment method. Processing time by your bank or payment provider may vary.